---
title: "How the YMCA Benefits from Tandem’s Staffing Solution: A Conversation with Carla, Child Care Director"
description: A Columbus YMCA director shares how Tandem helps her center reduce call-off stress, maintain consistency, and ensure high-quality care every day.
---

[Tandem for Childcare Centers](https://blog.join-tandem.com)

# [How the YMCA Benefits from Tandem’s Staffing Solution: A Conversation with Carla, Child Care Director](https://blog.join-tandem.com/how-the-ymca-benefits-from-tandems-staffing-solution-a-conversation-with-carla-child-care-director)

 Written by [Tandem](https://blog.join-tandem.com/author/tandem) | Apr 16, 2025 6:55:37 PM

At [Tandem](http://join-tandem.com/), we’re proud to support child care centers in maintaining high standards for staff consistency and quality. Recently, we spoke with Carla, a director at the YMCA in Columbus, Ohio, about her experience using [Tandem](http://join-tandem.com/) to fill staffing gaps, manage call-offs, and improve classroom support. Here’s how [Tandem](http://join-tandem.com/) is making a difference in her center.

## Filling Gaps Without Disrupting the Day

Carla first heard about [Tandem](http://join-tandem.com/) through her supervisor. Her center uses [Tandem](http://join-tandem.com/) to fill in for last-minute call-offs and planned absences, where having access to a pool of qualified, reliable substitutes has proven invaluable. Before using [Tandem](http://join-tandem.com/), the YMCA team often had to rely on sharing staff from other YMCA branches. While helpful, this wasn’t always ideal, as moving staff around created strain on other locations and took time to coordinate. By using [Tandem](http://join-tandem.com/), Carla can avoid burnout among her administrators, who previously had to step in to cover rooms or spend valuable time arranging last-minute solutions.

“[Tandem](http://join-tandem.com/) is nice in that it can cover our entire scheduling needs,” Carla explained. “With consistent subs, we don’t have to move kids around, which hugely benefits the quality of care we provide.”

## A Stress-Free Solution That Works When Needed

One of the biggest benefits Carla’s center has seen is the reduction in daily stress and frustration. With [Tandem](http://join-tandem.com/), when call-offs happen, Carla can post the need quickly, and the solution is handled. This has relieved pressure on the administrative team, allowing them to focus on other vital responsibilities, like licensing, family communication, and ensuring overall quality.

“Call-offs are annoying,” Carla said, “but when you have a solution, you aren’t as frustrated. I post on [Tandem](http://join-tandem.com/), and it’s solved. Huge stress relief.”

## Reliable, High-Quality Substitutes

Before switching to [Tandem](http://join-tandem.com/), Carla’s center had tried using other staffing agencies like CCC, but they faced challenges, including frequent cancellations, high costs, and inconsistent staff quality. In contrast, [Tandem](http://join-tandem.com/) has provided Carla with well-trained, reliable substitutes who know how to follow the lead teacher’s guidance and meet licensing requirements.

“[Tandem](http://join-tandem.com/) staff know what’s expected, come well-trained, follow the teacher’s lead, and understand licensing,” she shared. “The first worker who came in was well-trained and stepped right in, ready to go.”

In addition to providing trained staff, [Tandem](http://join-tandem.com/)’s consistent communication and user-friendly platform have made staffing seamless. Carla uses [Tandem](http://join-tandem.com/)’s digital tools to manage shifts, send alerts, and coordinate details. With alerts sent to both her phone and computer, she can handle her staffing needs easily, even during a busy day.

## Consistency and Familiarity for Staff and Kids

Having reliable, familiar staff in the classroom every day benefits everyone involved — especially the children. By requesting preferred workers on [Tandem](http://join-tandem.com/), Carla ensures her team and the children get to see familiar faces, even when regular staff members aren’t available.

“Preferred workers take initiative, interact with the kids, and support the lead teacher,” Carla noted. “Being able to rate workers and mark them as preferred has alleviated so much stress for our staff.”

## A Cost-Effective Staffing Solution

One major advantage Carla highlighted is the cost savings [Tandem](http://join-tandem.com/) brings to her center. [Tandem](http://join-tandem.com/) charges and pays rates comparable to the assistant teachers’ usual pay, which keeps staffing expenses manageable. Carla dreams of even more possibilities, such as eventually using [Tandem](http://join-tandem.com/) for hiring permanent staff.

With [Tandem](http://join-tandem.com/)’s all-digital platform, Carla has found it easy to pull up documents and reports whenever needed for licensing and administrative purposes. She shares that having a dependable, high-quality staffing solution has lifted a huge weight from her center, helping her focus on what matters most: providing a safe, nurturing environment for the children.

“[Tandem](http://join-tandem.com/) has been a huge relief for us,” Carla says. “When we get a well-trained sub who understands our needs, we know the kids are getting the quality of care they deserve.”

With [Tandem](http://join-tandem.com/), the YMCA team is equipped to handle the unexpected, maintain consistency, and reduce administrative stress, creating a positive experience for children, families, and staff alike.

[View full post](https://blog.join-tandem.com/how-the-ymca-benefits-from-tandems-staffing-solution-a-conversation-with-carla-child-care-director)

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